FAQ
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Shipping options
UK 🇬🇧 - Smaller items will be sent via Royal Mail First Class, larger items (large prints, books, calendars) will be send via Tracked 24.
International 🌎 - All international orders will be sent via Royal Mail International Tracked.
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🇺🇸 Can you ship to the U.S.?
Yes, Royal Mail has continued shipping to the USA.
The extra charge for prints and colouring books is a flat £0.50 handling fee, which I have included in the shipping cost.
Updated: 6 Sept 2025
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When will I get my order?
I aim to dispatch orders within 1 - 5 working days. After dispatch:
UK - 1-2 working days
Europe - 3-5 working days
Worldwide - 6-7 working days
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✈️ Do you ship internationally?
Yes! Select your country at checkout to for international shipping. All international orders are sent via Royal Mail International Tracked.
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Customs (EU customers)
You may have to pay customs or VAT charges and a handling fee in the receiving country before you can claim your parcel. This will be determined and collected by your country's customs office and is completely out of my hands.
Many countries do not charge custom fees until an order is over a certain threshold, so this will not apply to everyone.
If your order has not arrived, then it may be being held at your local customs office. Please contact them and pay the customs fee to receive your order.
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The print I want isn't in your store
Drop me a DM or email and I will most likely be able to create the print with the design that you want!
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There's an issue with my order
If you have any issues, please contact hello@amiiillustrates.com. I will do everything I can to resolve the issue ASAP.
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My order was returned to you
If your order is returned to me and marked as ‘refused’ or ‘unclaimed at customs’, then I can either re-send your order for the additional Tracked shipping cost, or I can offer you a refund for the item.
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Do you sell greetings cards?
Yes! I have brand new greetings cards produced by Redback Cards. Get yours here!